Return & Refund

 

Return Policy for Devices Sold by Aloe Ecell : 

 

You may return the device unused, in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 7 days from the date on which these goods are delivered.

  • Devices damaged while being used would not be accepted for the refund or replacement.In case we are unable to replace the damaged / defective device, we will refund your amount.

 

In the unlikely event that the device fails to meet your expectations, we will accept returns – no questions asked, as long as it is in it's original packaging and is accompanied with its invoice. 

Logistics charges for Return – All shipping and logistics charges of returning the device will be borne by the customer.
Restocking Fees – A 10% restocking fee will be charged.
Refund – The refund will be processed after the Aloe ecell pvt ltd engineers inspect the returned device and certify that the device is in the condition as it is shipped, unused, and with original invoice.

 

  • You may return the device to us in the following ways:-

    1. Returns at a nearby Aloe Ecell unit :

    2. You may contact our Customer Care within 7 days of having received the device and request a return/exchange. 

    3. Once you have approval from Customer Care device can be returned at, you may visit the store and return the devices in unused condition, along with the original invoice.

    4. We will not be able to accept returns which are not accompanied by the relevant original invoice.

    1. Returns through Courier Collection:

    2. 3.If you request a return through courier collection, at the time of collecting the devices, you will be given a courier Airway Bill, which is to be retained for future reference.

Refunds: 

Mode of Refund – We will refund the money only through Cheque / DD.
Name and Address – Cheque/DD will be sent only in the name of the customer the invoice was made for to the billing address of the customer.
Refund Timeline – The refund process will be initiated once we have received the device(s). Typically refunds are processed in less than 30 working days after device is received. It may take a few extra days for the Cheque/DD to be delivered to your billing address and for the funds to be credited to your account depending on when the Cheque/DD is deposited.
100% Refund – You will get a 100% Refund only if the device received is not defective, damaged or not as per the specifications ordered AND if we are unable to offer a replacement. Our 7-day refund policy enables the customer to get his amount refunded in the same mode as was used by them in making payment. 

Issues with the device(s) received? 

If you have any issues with the device(s) received, please contact us within two working days of receiving the packet to get it replaced. Any complaints coming after that will not be entertained.

Cancellation: 

LAPPY GARAGE tries to ship out every order that has been successfully placed, there are some situations in which we may have to cancel orders. Such as:

  • Device No Longer Available or Temporarily Out Of Stock

  • Non-Serviceable Locations

  • Inaccurate or Insufficient Address or any other reason

However, we will contact you, at the earliest, if all or any portion of your order is canceled or if additional information is required to accept your order.
 

 

 

© 2020 Aloe Ecell Pvt. Ltd.

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INCUBATED AT NEXUS (U.S. EMBASSY) 

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